Network Engineer I

Network Analyst II

• NOC Tier II, with specific duties and focus areas:
• SME for Versa Networks / SDWAN
• Oversight and assistance for the Cisco router to Versa replacement project
• White Glove ticket/customer handling
• Router and switch configuration compliance and health with Solarwinds NCM and Versa Director

Network Technician

• Determine hardware requirements for branch voice and data SDWAN implementations.
• Configure Cisco Call Manager, Cisco Unity, and VG310 devices as needed for proper call flow and routing operation.
• Work with field technicians to ensure proper installation and activation of network components.
• Track project completion and be able to update documentation related to project

Pre-Installation Network Engineer

Full Time Salaried / 40+ hours per week
Reviewed network designs for completeness, compliance to brand standards (Marriott, Hyatt, etc), feasibility,
and efficiency
Tracked and reported on remediation of design issues
Began the configuration process of network equipment (Firewalls, Servers, Switches, Access Points) and
provided complete documentation to others who will perform the installation.
Assisted in implementation issues discovered during installation.

Found more than $20,000 in design mistakes over two months, and also found ways to save the customers
thousands of dollars while still having a result that met requirements and produced satisfaction.

Network Project Engineer

Full Time Salaried / 40+ hours per week
Remotely managed an onsite installation team for network upgrades at hotels and other hospitality customers
Traveled onsite to oversee certain projects
Configured network equipment (firewall, gateway, switches, access points)
Troubleshot and finalized configuration of the network equipment
Ensured customer (hotel owners/management/staff) and hotel guest satisfaction
Provided documentation of the install

In this role I was acknowledged many times by customers for reducing downtime during migrations, being on
top of outages and issues, and having full knowledge of their network installation. Some customers requested
me for their other projects.

Frequent experience with:
Routers/Firewalls/etc: Cisco ASA, PFSense, WatchGuard, Nomadix
Load Balancer/Traffic Shaper: Elfiq, Exinda/Alloc8, WatchGuard
Switches: Cisco, Aruba/HP, Extreme, Ruckus/Brocade
Wireless: Ruckus (ZoneDirector, SmartZone, standalone), Extreme WiNG (Zebra/Motorola), Aruba

Surveillance Systems Operator

Full Time concurrent with other position; 16 hours per week
Audited and maintained surveillance systems remotely
Coordinated and provided assistance to on-site installation, maintenance, and repair operations.

Primary camera experience: Axis, ACTi, Analog

Call Center Supervisor and Technical Support “AWS”

Full Time concurrent with other position; 24 hours per week
Resolved Customer Internet and Cable TV problems by phone and on-site
Monitored and troubleshot service problems
Oversaw tier I call center staff
Assisted in new installation and maintenance projects

Experience with Cisco and HP Switching, Ruckus APs (standalone), and a proprietary linux-based router/
gateway device

Circuit Acquisition Coordinator

Full Time concurrent with other position; 16 hours per week
Requested and Managed Fiber Bids and Contracts for enterprise DIA and Switched Ethernet transport circuits.
Researched and designed new data center projects.